I quite enjoy exercise. I’m not particularly good at it, but after I do it I feel pretty good. Recently I’ve started running around the bay near our house; I don’t run very far or very fast, and have to stop for breaks every now and then, but I feel good after it.
In China, Aika and I were members of the local gym. Two or three times a week we’d go. I’d use the bikes, ski-thingy and weights. We wouldn’t stay very long, perhaps an hour or a half at a time, but would do it regularly.
I go past a gym every morning and afternoon on the way to and from work. There’s a big sign outside that says “10 visits for $20″. This is a pretty good deal, and since starting my runs around the bay I’ve been meaning to join a gym. I’m always conscious of joining something that I’m billed for regularly, so I haven’t joined one since coming back to Australia in April. This afternoon after work, I wandered in.
I said that this was my first time here, and I was looking to join in. The receptionist asked me to sit down and fill out a form. Quite standard stuff. By the time I’d finished a salesman had found me. He introduced himself and asked me some more questions. These were the first signs that this was going to be a waste of time.
You see, I’m not unsatisfied with my exercise regimen at the moment. I run around the bay until I’m tired, then walk back. That’s it. I don’t have any machines or weights though, which is why I’m interested in a gym. He was asking stupid questions like “When are you looking to see results? Within a week? A month? A year?” “Are you interested in targeting muscle groups?” “What’s more important to you: endurance or pure power?”
He eventually showed me around. I saw each of their 6 exercise studios, where slim girls dance to boppy music, hippie types do yoga and that sort of thing, and also saw their gym.
After we saw everything, we returned to the lobby, and I sat back in the seat where I’d filled out the forms and answered the stupid questions.
This is where we got down to business.
“Ok, we have three plans. The first is monthly. $70 join up fee, $230 processing fee and $30 a month. If you’re willing to join for a year, the processing fee is slashed to only $220, joining up is $69.95 and it’s only $28 a month. But for today, and only today, we have a special offer. We’ll waive the joining fee for both of these prices, and the processing fee is only half.”
Have you been following? Yes? Let me ask you this: how much is a monthly membership? You should be able to work it out with the info I’ve told you and a calculator, but here’s my point: You Shouldn’t Have To.
It’s not that I’m against the hard sell. Or any kind of selling. If I want something, and the price is right, I’ll bloody buy it. But it just annoys me when people try to confuse you with prices.
“So it usually costs X plus Y plus monthly payments of Z, but if you join up right this instant, I’ll divide X by three, let Y = the square root of X….”
I eventually made it clear that I was interested in 10 visits for $20, which is advertised on an enormous sign outside. Turns out that this offer is only valid for two weeks at a time, and one can only visit in the mornings. Not relevant for me. You might think that that might have resulted in a handshake and a polite “good day to you sir”, but they kept trying to push the other (more expensive) options on me.
They tried dropping the join up fee to zero, and the administration fee to only $70, and only charging me $30, and it sounded like a good deal, but it just wasn’t what I was looking for.
Now I’m not angry at them trying to rip me off, and I don’t even want to give the impression that they were trying to. I am just a little pissed off that they didn’t just tell me the price when I entered.
I wish that as soon as I’d walked in, there’d be someone who I could give my $20 to and receive 10 visits… at the very least they could have a sign saying “It Costs $140 To Join This Gym, And $30 Every Month Thereafter” or something similar. They wasted their time taking me around, trying to convince me how great the deal was… asking stupid questions like “So What Is It Holding You Back From Signing Up?” (I gave a straight answer: “The Price Is Too High.”)
Is it wishful thinking? Is a straight answer too much to ask? Every time the guy said “What I can do for you today…” I just gave a groan…